Privacy Policy

1. Introduction

LOOP India Private Limited ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and postal address
• Financial information (bank account details, loan information)
• Identification documents (PAN, Aadhar, passport)
• Employment and income details
• Credit score and financial history

3. How We Use Your Information

We use collected information for:

• Processing loan switch requests and managing your account
• Communicating about your loans and services
• Analyzing loan options and providing personalized recommendations
• Complying with regulatory and legal requirements
• Improving our services and user experience
• Preventing fraud and securing your account

4. Data Security

We implement bank-grade encryption and security measures to protect your financial data. All sensitive information is transmitted using SSL/TLS encryption and stored securely in compliance with RBI guidelines. However, no method of transmission over the internet is 100% secure.

5. Sharing Your Information

We may share your information with:

• Banking partners for loan processing and approvals
• Insurance partners for policy evaluation
• Credit bureaus for credit verification
• Law enforcement when required by law
• Service providers under strict confidentiality agreements

We do not sell your personal data to third parties for marketing purposes.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise these rights, contact us at privacy@loopindia.ai

7. Cookies and Tracking

We use cookies to enhance your experience, remember preferences, and analyze site usage. You can control cookie settings through your browser, though this may affect some features.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. After loan closure, we retain records as per regulatory requirements (typically 7-10 years).

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we discover we have collected such data, we will delete it immediately.

11. RBI Compliance

We comply with all Reserve Bank of India guidelines on data protection, cybersecurity, and financial data handling. Our practices align with RBI's guidelines on regulation of payment systems operators and other applicable directives.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use constitutes acceptance of the updated policy.

13. Contact Us

For privacy concerns or questions, contact us at:
Email: privacy@loopindia.ai
Phone: +91 1800-LOOP-SAVE
Address: LOOP India Private Limited, Bangalore, India