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RBI Compliance & Regulatory Framework

LOOP is committed to full compliance with Reserve Bank of India regulations and guidelines to ensure customer protection and financial security.

Our Compliance Framework

Data Protection & Security

  • Encryption of sensitive financial data
  • SSL/TLS for all transactions
  • Secure data storage and access controls
  • Regular security audits and penetration testing
  • Compliance with NPCI standards

Customer Privacy

  • Privacy Policy as per regulatory requirements
  • Data retention policies aligned with RBI guidelines
  • Customer consent before data usage
  • Right to data portability
  • Protection against unauthorized access

Operational Guidelines

  • Compliance with RBI Master Directions
  • Regular audits by internal and external auditors
  • Governance structure as per RBI requirements
  • Regulatory reporting and disclosures
  • Anti-money laundering (AML) compliance

Consumer Protection

  • Transparent terms and conditions
  • Clear disclosure of fees and charges
  • Complaint redressal mechanism
  • Ombudsman scheme compliance
  • No misleading marketing practices

Regulatory Guidelines We Follow

RBI Master Directions on Cyber Security Framework

We implement comprehensive cybersecurity measures including incident response plans, business continuity protocols, and regular security assessments.

RBI Guidelines on Payment Systems Operators

All payment-related operations comply with NPCI standards and RBI guidelines for secure, efficient, and reliable payment systems.

Prevention of Money Laundering Act (PMLA)

We have robust KYC (Know Your Customer) processes, customer due diligence, and suspicious transaction reporting mechanisms.

Personal Data Protection Act Compliance

We adhere to data protection principles including lawfulness, fairness, transparency, and purpose limitation.

RBI Guidelines on Lending and Loan Origination

Our loan switching process follows RBI guidelines on loan origination, customer due diligence, and transparent disclosure.

Consumer Protection Act, 2019

We comply with provisions protecting consumer rights, including fair and transparent practices, grievance redressal, and compensation.

Certifications & Audits

ISO/IEC 27001

Information Security Management System

ISO/IEC 27018

Personal Data Protection in Cloud

SOC 2 Type II

Security, Availability & Confidentiality

Annual External Audit

Conducted by RBI-approved auditors

Internal Compliance Review

Quarterly assessments and checks

Penetration Testing

Regular security vulnerability assessments

Grievance Redressal

In case of complaints or grievances, we provide a multi-tier grievance redressal mechanism:

  • Level 1:Direct resolution through customer support team (24-48 hours)
  • Level 2:Escalation to senior management (5-7 business days)
  • Level 3:RBI Banking Ombudsman (as per RBI scheme)

Contact for Complaints:

Email: compliance@loopindia.ai

Phone: +91 1800-LOOP-SAVE

RBI Banking Ombudsman

If you are not satisfied with our complaint resolution, you can escalate to the Banking Ombudsman scheme operated by RBI.

RBI Banking Ombudsman Website:
https://ombudsman.rbi.org.in