Terms of Service

1. Acceptance of Terms

By accessing and using LOOP services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services. We reserve the right to update these terms at any time.

2. Service Description

LOOP provides loan optimization services that help borrowers switch to better loan terms. We do not directly provide loans or banking services but facilitate connections between borrowers and lending partners.

3. User Eligibility

To use LOOP services, you must:

• Be at least 18 years of age
• Be a resident of India
• Have an active loan with an eligible bank
• Provide accurate and truthful information
• Not be banned from using our services

4. User Responsibilities

You agree to:

• Maintain the confidentiality of your account credentials
• Provide accurate financial and personal information
• Not use the service for illegal or fraudulent purposes
• Comply with all applicable laws and regulations
• Not attempt to hack or interfere with our systems

5. Fees and Charges

LOOP charges a processing fee for loan switching services. The fee structure is:

• Processing Fee: Variable based on loan amount (transparent during application)
• No hidden charges or surprise fees
• Fees are deducted from loan disbursement or paid separately

All fees are clearly disclosed before you proceed with the application.

6. No Guarantee of Approval

While we assist in the loan switching process, final approval depends on the lending partner's decision. LOOP does not guarantee loan approval or specific rates. Approval is based on credit profile, income, and bank policies.

7. Disclaimer of Liability

LOOP services are provided "as is" without warranties. We are not liable for:

• Loan approval or rejection by partner banks
• Changes in interest rates or terms after application
• Delays in processing caused by banks or regulatory bodies
• Third-party actions or services
• Technical issues or service interruptions

8. Intellectual Property

All content, designs, and technology on LOOP are our intellectual property. You may not copy, reproduce, or distribute without permission. Unauthorized use may result in legal action.

9. Termination of Service

We may suspend or terminate your account if you violate these terms, engage in fraud, or use the service illegally. Upon termination, you lose access to LOOP services.

10. Governing Law

These terms are governed by Indian law. Any disputes shall be resolved in courts of Bangalore, India.

11. RBI Compliance

LOOP complies with all Reserve Bank of India guidelines and regulations. Our operations are in accordance with RBI's lending and data handling requirements.

12. Dispute Resolution

In case of disputes, we offer:

• Initial resolution through customer support
• Escalation to complaint resolution team
• Arbitration as per RBI guidelines
• Legal proceedings if necessary

13. Contact for Disputes

For any disputes or concerns:
Email: support@loopindia.ai
Phone: +91 1800-LOOP-SAVE
Address: LOOP India Private Limited, Bangalore, India

14. Changes to Terms

We may update these terms at any time. Changes will be posted on this page. Your continued use after updates constitutes acceptance of the new terms.